Fraud Protection & Scams

Shopbuses.com is a marketplace for all people to come together to buy and sell buses, limos, vans, coaches, etc. And of those people, approximately 99.99% are legitimate business owners, tour operators, churches, nursing homes, and every day people like us that are just trying to make a living through honest means. However, this does not imply that anyone should do business without taking proper precautions.

Unlike automotive sites that recommend only buying locally, the bus/limo/van industry is much more widely dispersed across North America. Buying something sight-unseen is something that happens regularly, and meeting your customer face-to-face may not ever happen. This adds an extra layer of uncertainty to buying and selling buses. However, if the proper steps and precautions are taken, there is no reason why every transaction will not be successful.

Buyer Advice

  • Do not buy anything from anyone overseas. Period. Unless you personally know the seller, have worked with them in the past, they have a dealership in North America, or some other connection that keeps them here, do not send them money.
  • Never pay a seller by Western Union or MoneyGram. Anyone that asks you to pay them by these means, walk away from the deal and report the matter to Shopbuses.com.
  • Unlike automotive purchases, it does happen that pricing can be half the going market rate of a bus. However, this does not mean that every half-priced deal is legitimate. Find out why the price is so low. If it does not feel right, it probably is not. Walk away and contact Shopbuses.com.
  • Unless noted otherwise, used buses are typically sold "As Is". We highly recommend using a service, such as AiM, which can conduct mobile inspections of vehicles. They will send someone out to conduct an independent third party inspection on the bus for you. Depending on the type of bus, they may not test drive them due to license restrictions. However, they will provide you a report on the bus before you ever decide to go and see it or purchase it. This is not a guarantee that everything works and there are no warranties implied with this service, but it is a great layer of protection for you. Their site can be found here.
  • Use common sense. If a seller will not let you see the bus until you send them money, do not do it! If they ask for a credit card number or sensitive personal information from you, such as your social security number, stop talking with them and contact us.
  • We also recommend getting a vehicle history report on the vehicle. Have the seller send you the VIN of the vehicle, and you should be able to run it through CARFAX or AutoChecker.
  • One last layer of protection we would recommend, if you are not 100% comfortable with sending money directly to the seller, but you have seen the bus and know that you want it, use an escrow service: Escrow.com.

Seller Advice

  • Do not get involved with complicated pay schemes. If the buyer wants to send you a check for more than the amount of the bus and have you wire back the remaining amount, do not do it. Most likely the check they send you will not have any funds attached to it, and the money you wire to them will come directly out of your pocket. This has been seen in the automotive industry for quite some time.
  • Verify the payment that you receive. Do not transfer the title to the buyer until the buyer's check has cleared or you have received the full amount of the funds. Call both your bank and the bank the check is from to verify the check is real and there are sufficient funds to cover the transaction.

Report Suspicious Activity

The vast number of buyer and seller transactions are legitimate. However, everyone should exercise caution. If there are any communications or correspondences that do not seem right, immediately cease further interaction with that person then follow these steps:

  1. Immediately forward any and all email communications you had with that person, unaltered, to fraudprevention@shopbuses.com. Do not change the message or subject line of the email. We need this in case it becomes a pattern.
  2. You may want to file a report with the Internet Fraud Complaint Center.
  3. If you feel you have become a victim of fraud, take as many steps as possible to cancel or reverse the transaction or stop payment. You should immediately report this to the local law enforcement authorities.

Shopbuses.com wants you to have the best experience possible, but you must also be careful. Use common sense, and remember that the major majority of people are not trying to scam you. However, if something does not feel right, do some more research, make phone calls, and do as much homework as you can before any money is exchanged.